Privacy policy
Avastorm is committed to protecting the privacy of its customers and offers them the opportunity to influence how their data is processed.
If you wish, you can restrict the use of your data via your account page, by unsubscribing from the newsletter or by contacting us by email.
This privacy policy informs our customers about the processing of their personal data.
Customers must accept the terms of this privacy policy in order to use our services.
The data we collect may be shared with the user, observed from the use of online services, derived from analytics, and collected on the basis of legitimate interest under Article 6(1)(f).
We use the data:
- To provide an easy-to-use and secure service
- To provide a good customer experience
- To improve product recommendations and marketing
- To develop customer service and online shopping
Data controller and contact details
The data controller for the personal data processed is:
Avastorm Oy (business ID 3455825-6)
Paulintie 4 a, 35600 Jämsä
For more information about data protection and the processing of personal data, please send an email to us.
What information about me may be collected?
Information provided by the user or information that identifies the user
Identification information, such as name
Contact information, such as address, email address, and phone number
Information observed from the use of services and derived from analytics
Purchase history, including products ordered
Delivery information, such as selected delivery method and delivery address
Product reviews
Online store usage and browsing data, as well as terminal device identification data
Product recommendation and other data and identifiers used for targeted content
Providing identification and contact information is mandatory when placing orders. The main source of data is the user themselves.
What is my personal data used for?
Personal data is used
To maintain customer relationships
To deliver, process, and archive orders
To develop our services
To improve the customer experience
For analytics and statistical purposes
To produce more personalized content and marketing
To prevent misuse
To provide better customer service
The data is processed based on the customer relationship between the customer and Avastorm Oy, the use of the website, or the customer's separate express consent.
How is my data stored and protected?
All personal data is protected from unauthorized access and accidental or unlawful destruction, alteration, disclosure, transfer, or other unlawful processing.
Avastorm Oy stores customer data in Finland. The technical and process security of our data centers and commercial systems is of the highest standard. Our servers are protected against data breaches and denial-of-service attacks.
When processing and planning the processing of personal data, we follow good data protection practices, such as data consolidation, minimization, pseudonymization, and anonymization, whenever possible. The processing of personal data complies with the requirements of the EU General Data Protection Regulation, which came into force on May 25, 2018.
All access to personal data is monitored in accordance with good practices.
Who processes my personal data?
Only Avastorm Oy employees have access to customer data, and our staff are trained to use the data securely and ethically. Each employee only sees customer data to the extent necessary for the performance of their duties.
We use trusted contractual partners, which means that data may be transferred to third parties.
How long will my data be stored?
We only store your personal data for as long as necessary to fulfill the purposes described in this statement. In addition, some data may be stored for longer periods to the extent necessary to fulfill legal obligations, such as accounting and consumer trade responsibilities, and to demonstrate their proper fulfillment.
At the customer's request, personal data concerning them may be deleted or anonymized from Avastorm Oy's systems.
The deletion and anonymization process is irreversible, and we cannot restore deleted customer accounts.
For some data, legislation imposes obligations for longer-term storage, for example for the following purposes:
The Accounting Act specifies longer retention periods for data, regardless of whether the material contains personal data or not. Fulfilling responsibilities related to consumer trade. System log data is collected and stored as required by law so that we can provide our customers with a lawful and secure online store.
Taking adequate backups of store databases and systems to secure data, correct errors, and ensure data security and continuity.
What rights do I have?
As a customer, you have the right to:
Access your personal data, including the right to obtain a copy of your personal data.
Request the rectification or erasure of your personal data.
Under certain conditions, to request the restriction of processing or to object to the processing of personal data.
In addition, if the processing is based on separate consent, you have the right to withdraw your consent at any time. Please note that this does not affect the lawfulness of the processing carried out before the withdrawal of consent.
You can exercise your rights by contacting our customer service. The request must be sufficiently specific so that our customer service can verify your identity. If, in any case, we are unable to comply with your request in part, such as deleting all data that we are legally obliged or entitled to retain, we will notify you accordingly.
If you notice that the processing is incomplete or unlawful, you have the right to lodge a complaint with the data protection authority.
How can I access the data stored about me in the system?
You can request the data stored in Avastorm Oy's systems by contacting us by email.
How can I influence the use of my data?
Avastorm Oy is committed to providing its customers with opportunities to influence the collection and use of their data.
You can decide for yourself whether you want to receive targeted marketing, value-added services, and various marketing messages. We are constantly developing our services, so features may be added, changed, or removed. Customers can also terminate their customer accounts at any time and request Avastorm Oy to delete their data by contacting our customer service.
Please note In some cases, not all data can be deleted, and legislation may require us to retain some customer-related data.
Will my personal data be disclosed to third parties?
We may disclose certain necessary information to third parties for delivery and marketing purposes.
If necessary, we will also disclose information to authorities. We will always inform the customer of any requests for information, if permitted by law.
We disclose information to the following third parties:
Product recommendation and personalization partners
Email marketing partners, communication based on browsing history, or product review requests
Collection agencies, when invoices are overdue and transferred to collection
Does the store use cookies and what are they?
Avastorm Oy uses cookies. Cookies are small text files between the terminal device's browser and the server. We use cookies to identify customers, maintain logins, and for shopping cart functions. The use of cookies and acceptance of their use is mandatory for these functions. Cookies set by the server are stored in the browser for one (1) week, unless they are specifically deleted from the browser settings. Visiting the website resets the cookies, if the browser allows it.
We also use other technologies, such as image tags (e.g., Google Analytics) and trackers. These technologies help us better understand our customers' behavior and tell us which products our customers are interested in and which features and services are most useful to our customers.
The data used for analysis is anonymized whenever possible. Otherwise, we treat the data as personal data insofar as the identifier contains customer-specific information, such as an IP address. Identifiers that are linked to a customer in any way are also treated as personal data.
Can this privacy policy be changed?
Due to service development and changes in legislation, we reserve the right to change the privacy policy. Registered customers will be notified of any significant changes to the privacy policy when the terms and conditions are updated.
This privacy policy replaces the previous privacy policy.
Who can I contact?
If you have any questions regarding privacy, data processing, or the privacy policy, please contact us by email.
For other matters, please contact our customer service.